Frequently Asked Questions
Everything you need to know about our premium rugs and services
What is the delivery time for my order?
We offer fast nationwide shipping. Standard delivery typically takes between 3 to 7 business days, depending on your location in Israel.
How can I clean and maintain my Carmel rug?
Maintenance depends on the material. Most of our synthetic rugs can be cleaned with a vacuum and a damp cloth, while premium wool rugs may require professional cleaning to maintain their texture and color.
What is your return policy?
You can return any unused rug in its original packaging within 14 days of receipt for a full refund or exchange, in accordance with our terms and conditions.
Are your rugs suitable for homes with pets and children?
Yes, many of our collections are specifically designed with durability in mind, featuring stain-resistant materials and easy-to-clean fibers that are perfect for active households.
Do you offer custom-sized rugs?
We provide a wide range of standard sizes, but we also offer custom-tailored solutions for specific collections. Please contact our customer service for a personalized quote.
Which payment methods do you accept?
We accept all major credit cards, bank transfers, and secure online payment platforms to ensure a safe and convenient shopping experience.